Support

Support

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EMAIL US:
Support@powaudio.com

POW AUDIO
116 John Street
Suite 415
Lowell, MA 01852

Frequently Asked Questions

What is Mo compatible with?

Mo is compatible with just about any Bluetooth enabled sound source device, including Apple® and Android™ smartphones, tablets and more.

Does Mo have to be attached to the back of a smartphone?

No, Mo sounds great anywhere; on or off of your smartphone, on a table, the floor, etc. Mo can easily be attached to the back of a device using the included universal mount or Click Case, and it will play when unattached as well. When not in use, Mo conveniently folds down flat and is compact enough to fit in a pocket.

Does the mount have to be attached to a smartphone?

The universal mount is designed to fit seamlessly on most smartphones and third party smartphone cases, but it can go wherever it's safe for you to reach. As is the case for most adhesives, you should use precaution when selecting the surface because some materials will perform better than others.

Is Mo magnetic?

Yes. Because Mo is magnetic, you can stick it to a fridge, car body, file cabinet and more.

Will the magnets in the mount or Click Case interfere with wireless (induction) charging?

No, the magnets will not interfere with induction charging.

What's included with a Mo purchase?

Included in the box is a magnetic universal mount and wallet, USB-C charging cable and guide. And a POW sticker!

Will WaveBloom get tired of opening and closing?

We've done extensive sound and strength testing, and Mo is designed to last for years of reasonable play.

Does Mo let me know when it needs to be charged?

Yes, you’ll hear a brief notification during playback that indicates it’s almost time to charge.

What are POW Audio's returns and warranty policies?

We guarantee your satisfaction. For purchases made directly on POW Audio’s online store at powaudio.com, we will exchange your product or give you a full refund** within 30 days of purchase. You can find our full returns policy at powaudio.com/support/return-policy/ and our warranty info at powaudio.com/support/warranty/

What is the best way to open the Mo WaveBloom enclosure?

Step 1) Hold Mo firmly in one hand by the base, with the bottom plate facing your palm. 2) Using your other hand, place your thumb on one side ridge, and your index finger on the other ridge without covering the Wave Expansion Port. 3) Expand WaveBloom by popping out one side first. 4) Then pop out the other side.

Can the Mo speaker be charged from an electrical outlet?

The POW Mo speaker comes with an included USB-C cable which can be charged from any standard USB-A style jack that fits. The USB-C end of the cable plugs into Mo, and the other end of the cable is USB-A, which can plug into a standard wall charger, a computer's USB outputs and more. The included cable is intended to charge the POW Mo only.

Will Mo connect to an Amazon Echo/Alexa?

Yes. Step 1) Have the Echo/Alexa powered on and in range. 2) Go on the Amazon Alexa app on your phone, and select "devices". 3) Then select the “Echo & Alexa” button. 4) Click on your Amazon device that you want to use for the paring. 5) Click "Bluetooth devices" under the “wireless” section. 6) Turn on Mo. 7) Press the Bluetooth button on your Mo to get it into paring mode. 8) Press "connect new device" in your Amazon Alexa app. 9) Pair devices.

Can I use two Mo speakers to listen to content streaming from an Amazon Fire Stick?

Yes. Two POW Mo speakers can sync together to deliver immersive, true stereo sound. Mo speakers can be used for listening to video content as well. A Fire Stick can act as a Bluetooth audio master, streaming the audio from whatever you're watching to a Mo speaker. Step 1) Pair one Mo speaker with the Fire Stick using its standard instructions (in the Fire Stick settings area), which will get the audio streaming to both the left and right channels within that single POW Mo. 2) Then power on the second Mo and Stereo Sync the two Mo speakers as our Start Up Guide instructs (the guide is included in the Mo package and available for download at powaudio.com/support). Enjoy!

How many seas must a white dove sail before she sleeps in the sand?

The answer, my friend, is blowin' in the wind.

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