We guarantee your Satisfaction. For purchases made directly on POW Audio’s online store at powaudio.com, we will exchange your product or give you a full refund** within 30 days of purchase. In the event of a refund, we will pay to have the product shipped back, but you must obtain an RMA number by referencing your order number and e-mailing email@example.com so that we can forward you a return label. There is absolutely no risk to you.
**Shipping Charges and Taxes are not refundable.
For all other purchases:
- Please adhere to the policy of your product supplier.
- Please refer to our warranty section for the entire scope of our coverage.
Identify and potentially remedy the problem. If the problem cannot be resolved, you must contact us, in writing, within thirty (30) calendar days of the discovery of the alleged manufacturing defect in our product, via firstname.lastname@example.org. Proof of purchase from the original sale must be submitted with any notice of claim. We have the right, without any obligation, to physically inspect the product before we determine the validity of your claim.
If manufacturing defects exist, at the discretion of POW Audio, we will do one of the following:
- Repair the product with new or refurbished parts at no cost;
- Exchange the product with a working product; or
- Refund the original purchase price.